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General Terms and Conditions of Operation
The General Terms and Conditions of www.lelosi.com are based on the provisions of the Consumer Protection Act (ZVPot-1) and on the recommendations of the Chamber of Commerce and Industry as well as international e-commerce codes.
The provider of the website is UVECTO, finančne, intelektualne storitve in trgovina, d.o.o., Kamnik (hereinafter referred to as: “Provider”).
The Terms and Conditions of Sale set out the rights and obligations of buyers and visitors to the website www.lelosi.com (hereinafter referred to as: “User”) when ordering products available on the website www.lelosi.com, as well as the business relationship between the Provider and the User.
The entire content of the website, regardless of the format (text, images, films, sounds, etc.), is protected by copyright. The content of the website may not be used for any purpose other than viewing the website, making purchases, and communicating with the User, unless otherwise expressly permitted in writing in advance by the Provider. In the event of any misuse or unauthorised use of individual content, the Provider will protect their interests through legal remedies.
By accessing the services on www.lelosi.com, the User accepts and agrees to all the provisions of these General Terms and Conditions. In the event that you do not agree to these General Terms and Conditions, we urge you to immediately discontinue accessing the website.
The provisions of these General Terms and Conditions that use the term “consumer” shall only apply to Users who are also consumers as defined by the law governing consumer protection in force.
Intellectual property law
The “LELOSI” trademark is a registered trademark owned by the Provider. The Provider shall have the exclusive right to use the trademark “LELOSI” and any other trademarks appearing on the Website. The content contained on the website – whatever its form – is protected by copyright. Any copying, reproduction, or any other use of the content on the website or any part of it is prohibited. In case of misuse of trademarks or copyrights, the User shall be held criminally and materially liable.
The User can make purchases via the Website, which can be accessed via the link www.lelosi.com.
These General Terms and Conditions form an integral part of the contractual relationship between the Provider and the User and, together with the order, form part of the Purchase Contract. In case of purchase, these General Terms and Conditions become an integral part of the agreement between the User and the Provider.
By registering on the Website or placing an order through the Online Shop, the User acknowledges that they understand and accept these General Terms and Conditions. The User does not need to register to purchase in the Online Shop, but must accept the General Terms and Conditions.
The Provider shall do their best to provide accurate information that can be found in the Online Shop (product descriptions, photographs, descriptions, etc.), but we accept that in individual cases, there may be errors, which the Provider will correct as soon as possible. We provide a website display of the actual stock of a particular product. If one or more sizes of a particular product are currently out of stock, that size is crossed out. When the size is available again, the size label is visible again.
Prices and Taxes
All prices are stated in EUR and include the value added tax (22% VAT). Prices do not include delivery or postage. These are indicated in the final value of the order before the order is confirmed electronically.
The Shop offers the following payment methods:
Paying via our payment system is secure as it meets security standards with an SSL certificate.
All products are genuine.
All promotional offers are valid until the end of the promotion or while stocks last.
In the event of changes in prices or product descriptions, the Seller will inform any buyers who are in the process of placing an order.
When the User places an order, they will receive an e-mail confirming receipt of the order. The User has the right to cancel the order before receiving an e-mail notification from the Provider that the shipment will be handed over to the post. It is not possible to cancel the order at a later date.
The contract or order is sent to the e-mail address entered by the buyer when placing the order.
The Online Shop provides the technical means to identify and correct errors before the order is placed by warning the buyer if they have not filled in all the required fields. Before the order is finalised, a summary is available for the buyer to check and edit the data entered. In case of an incorrect entry, the buyer can correct the errors in the shopping cart.
If you wish to cancel your order before it has been dispatched, you must notify us by e-mail to firstname.lastname@example.org. The cancellation request must contain the User's name and surname, and the order number.
Withdrawal from the Contract and Return of Products
Under the provisions of ZVPot-1, consumers can withdraw from the contract within 14 days without having to give a reason for their decision.
If the consumer has already received the goods and withdraws from the contract, the consumer shall return them to the company or to the person authorised by the company to take delivery of the goods immediately or, at the latest, within 14 days of the notification of withdrawal from the contract. In the event of withdrawal from the contract, the Provider must reimburse all payments received and charged to the consumer at the time of conclusion of the contract (placing the order) within 14 days of receipt of the goods. Payments received which the Provider is obliged to reimburse for this reason shall not be reimbursed by the Provider in cash.
In the event of return of the goods and withdrawal from the contract in accordance with the provisions of ZVPot-1, the User shall bear only the costs of returning the goods.
Notwithstanding the provision of ZVPot-1, which provides for a 14-day period for withdrawal from the contract and return of goods, UVECTO d.o.o. as the Provider allows their buyers – consumers to exercise their right to withdraw from the contract within 30 days without giving any reason for their decision. Within this period, the buyer must notify the Provider of the withdrawal from the contract and their intention to refund. A consumer is a natural person who acquires or uses goods and services for purposes outside their professional or gainful activity. The possibility to withdraw from a contract under the ZVPot-1 does not therefore apply to legal persons.
The consumer is liable for the diminished value of the goods if the diminished value is the result of conduct which is not strictly necessary to establish the nature, characteristics, and functioning of the goods.
The consumer's liability for the diminished value of the goods may be up to the value of the full regular retail price of the goods on the day of purchase. Therefore, in view of the aforementioned liability for the diminished value, the Provider recommends that the consumer return the goods for which they are withdrawing from the contract undamaged, unused, as well as in the same quantity, unless the product is destroyed, damaged, lost, or diminished in quantity, all without any fault on the part of the consumer. In the event that the Provider establishes that the returned goods are damaged or that the returned quantity does not match, the consumer shall be liable for the diminution in value of the goods, provided that the diminution in value is the result of actions which are not strictly necessary to establish the nature, characteristics, and functioning of the goods. The consumer is liable only for the diminished value of the goods resulting from actions which are not strictly necessary to determine the nature, characteristics, and functioning of the goods. The consumer is allowed to inspect and test the products to the extent strictly necessary to establish the actual situation, i.e. to examine the goods with all due care and in the same way as they would normally be able to do in a shop. The Provider recommends that the consumer carefully opens the packaging, keeps it intact, and keeps the labels attached to the product until they are sure that the product is suitable. As these are garments, the Provider suggests that the consumer checks the correct size by trying them on over other garments and not on bare skin, and the Provider also recommends that the consumer watches out for traces of make-up and powder.
The Provider cannot deprive the consumer of the right to withdraw from the contract and thus to reimburse the purchase price on the sole basis of the reduction in the value of the goods due to the consumer's conduct.
In the case of partial withdrawal and return of individual products only, any promotional discounts that have been set as a discount on an individual product in the shopping cart (e.g. 3-for-2 promotion, discount on the third product in the cart, etc.) shall be taken into account on return by redistributing the amount of the accrued discount evenly over all products in the cart. The consumer is therefore entitled to a refund equal to the value of the returned product, taking into account the discount so calculated on all the products in the shopping cart.
Requests for further information can be sent to email@example.com or to the address below. If the product does not fit, please send it to the return address below. Before returning the product, please fill in the form below on the Returns page.
In the event of withdrawal from the contract, the consumer is only liable for the cost of returning the goods, which is charged according to the delivery service's price list and depends on the type and size of the shipment. The consumer cannot claim reimbursement of additional costs incurred if they have expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the Seller. If you have already paid for the goods you ordered, we will refund any payments you have made for the order no later than 14 days after receipt of the cancellation notice – completed form – and after receipt of the returned goods.
If the consumer has handled or inspected the goods in a way that is not necessary to determine the nature, characteristics, and functioning of the goods, this may reduce their value and consequently affect the amount of the refund. If you return the goods, we will refund the purchase price to your bank account or to the account you used to make the purchase.
If the product has a material defect, the buyer must notify the Provider of the defect within two months or within another period specified by law, describing the defect in more detail and giving the Provider the opportunity to inspect the product.
The Provider is not liable for material defects in the product that become apparent after two years have elapsed since the product was delivered.
If you have provided an incorrect bank account, we will charge you for the additional workload to resolve the case with the bank and the incorrect recipient, at the rate of the actual costs incurred each time.
For returns of products paid for with a credit card, we refund the purchase price of the returned product to the credit card. For returns of products paid for by cash on delivery or bank transfer, we will refund the purchase price to your bank account.
By placing an order, the Customer confirms their acceptance of these General Terms and Conditions and unconditionally accepts them in full. This is a commitment to take delivery of and pay for the package ordered. In the event that the buyer does not accept the package, the buyer causes unnecessary costs to our company as the Provider (packing – packaging, shipping – postage, work time), for which our company as the Provider may charge the buyer or the customer for the unnecessary costs incurred. Of course, we are doing our best to find an amicable solution.
The Provider's indicative costs are:
Resolving any claims:
The buyer may submit a complaint by e-mail to firstname.lastname@example.org. The complaint procedure is confidential.
In the event of any non-compliances, we will deal with any claims you may have in accordance with the provisions of ZVPot-1. If you identify a possible non-compliance, we will resolve your claim within a reasonable period of time from the time you notify us of the possible non-compliance, which we will endeavour to keep to no more than 30 days. The Provider will acknowledge receipt of the complaint within five working days and inform the buyer of the progress of the procedure within a further eight working days. The Provider will use their best endeavours to resolve any disputes amicably. If no amicable settlement of the dispute is reached, the court in Ljubljana shall have jurisdiction to settle any disputes between the Provider and the buyer.
The provisions of the Code of Obligations, the Consumer Protection Act, and other relevant legislation of the Republic of Slovenia shall apply mutatis mutandis to all relationships, rights, and obligations not governed by these General Terms and Conditions.
Kovinarska cesta 4
Address of the company for returning your shipment:
Kovinarska cesta 4
The Provider does not offer any additional warranty for the seamless operation of their products. If a product is covered by a warranty, it is limited to the warranty provided for in the Consumer Protection Act in force at the time, unless the warranty documents provide otherwise
Restricting access to the Online Shop or use of specific services.
In the event that the Provider determines that the User is abusing the services offered by the Provider (included, but not limited to: ordering multiple shipments online and only picking up one shipment, User repeatedly failing to pick up a package, User repeatedly ordering products in a row and later returning them without proper argumentation, etc.), the Provider reserves the right to restrict or deny access to the services to such User.
The total number of products that the User can purchase in the Online Shop is limited to 30. For larger orders, please contact our support team.
Exclusion of liability
The Provider shall use their best endeavours to ensure the accuracy and correctness of the content published on the Website, while accepting that in some cases there may be errors in individual entries.
The User must ensure that their hardware and software are properly protected before entering the Online shop.
The Provider reserves the right to disable or prevent access to the Website due to technical or other problems and maintenance, including disabling or impeding the use of the Online Shop. The Provider shall not be liable to compensate the User for any loss, damage, or costs incurred by the User as a result of the termination of the Online Shop.
Slovenian law governs these Terms and Conditions. The competent court in case of disputes resulting from this agreement are the courts in Slovenia. The Provider does not recognise any out-of-court consumer dispute resolution provider as competent under the law to resolve a consumer dispute brought by a consumer under the Out-of-Court Settlement of Consumer Disputes Act. The invalidity of any general condition shall not invalidate other conditions. Under ZIsRPS, the buyer may initiate an out-of-court consumer dispute resolution procedure through the European Online Dispute Resolution Platform (ODR), which can be accessed via http://ec.europa.eu/odr.
The General Terms and Conditions shall enter into force on: 21. 8. 2023
In Kamnik, 21. 8. 2023