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GENERAL TERMS AND CONDITIONS

1. General Conditions

The General Terms and Conditions have been formed in compliance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and international codes for virtual and electronic business. The LELOSI brand (hereinafter referred to as the "Webshop") is managed by UVECTO d.o.o., an e-commerce operator (hereinafter referred to as the "Seller").
These terms and conditions define the operation of the Webshop, the rights and duties of visitor, user and customer and the business relationship between the merchant and the customer as the buyer of the products from the Webshop.

2. Delivery

Orders above 50€ are free of shipping. For orders under 50€, shipping costs vary between 1,99€ and 4,90€ - depending on your country of residence.

For shipping orders to Belgium, Denmark, Romania, Austria, Czechia, Germany, Poland, Slovakia and Slovenia the shipping cost is 1,99 €.
For shipping orders to Croatia, Hungary, Lithuania, Luxembourg and Netherlands, the shipping cost is 2,99 €.
For shipping orders to Estonia, France, Italy, Latvia and Portugal, the shipping cost is 3,99 €.
For shipping orders to Spain and Sweden, the shipping cost is 4,90 €.
However, some islands are excluded.

Delivery time for all EU countries is from 4-8 working days. If your order does not arrive after 8 working days, please check tracking and shipment status. You can always contact us. We dispatch shipments on all business days for orders placed days before.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
In case of visible damage to the packaging of goods, the customer (buyer) complaint must be given to the provider of the delivery service upon receiving the goods. The buyer of such goods is not obliged to accept and can refuse the shipment. If the package is physically damaged, lacks any goods or shows signs of being opened beforehand, the customer (buyer) must initiate the complaint procedure with the delivery service.

3. Payment

The seller receives payment with Paypal, AmericanExpress, Apple pay, VISA and Mastercard. The seller uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information. Please note that the name of the descriptor for the product, which will appear on the bank statement of customer/cardholder will be UVECTO d.o.o.
All prices of the Webshop are listed in EUR and include VAT. All shop prices are the prices of the goods and do not include shipping costs. All prices are valid only for orders placed in the Webshop.
All prices apply at the time the order is placed and do not have a predefined validity, therefore they only apply to the respective changes. Despite the Seller's efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case and in the event that the price of a product is changed during the processing of the order, that is, from the time the order is placed until confirmation, the Seller agrees to inform the user (customer) of the new price.

4. Purchase procedure

Once the order is placed, the customer (buyer) receives an email notification from the Seller that the order has been accepted. If the customer (buyer) does not cancel the order, it will be processed further. At this point, the purchase contract of the products ordered between the user (buyer) and the merchant is irrevocably concluded.
The Seller prepares the ordered products within the agreed time frame. Delivery times may sometimes be longer than indicated due to higher demand or delays within the shipping process.

5. Right of cancellation

The customer (buyer) has the right to cancel the sales contract without providing any reason. The cancellation period expires after 30 days from the day on which the customer (buyer) acquires, or a third party other than the carrier and indicated by the customer (buyer) acquires physical possession of the goods. To exercise their right to cancel, the customer (buyer) has to inform the Seller of the decision to cancel the contract by a clear statement (sent by letter or e-mail). In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send it by return. You can find it here.

The Seller will make the reimbursement using the same means of payment as the initial transaction unless agreed upon otherwise. The Seller may withhold reimbursement if we have not received the returned goods or have not received evidence that the goods were sent back.

The customer (buyer) has to return the goods without undue delay and in any event not later than 14 days from the day on which the cancellation was communicated. The customer (buyer) bears the costs of returning the goods (but we will give the customer a gift card for the amount of shipping).

The products sent back to the Seller must be returned intact, in their original packaging and in unchanged quantity, except if the products have been damaged, lost, expired or their quantity is not adequate and all this is not due to the customer.
The Seller will undertake to resolve the cases with damaged items as quickly as possible.

6. Privacy Policy and cookies

Part of the General Terms and Conditions are the privacy policy and cookies, which are available here.

7. Liability

The Seller makes every effort to ensure that up-to-date and correct information appears in their Webshop. Product properties, delivery times or prices can change so rapidly that the Seller fails to correct the published data in a timely manner. Although the Seller attempts to provide accurate images of the products sold in the Webshop, all images should be considered symbolic. Images do not guarantee the properties of the products featured. Due to the nature of online shopping, the Webshop products are often and rapidly evolving and updating. As a result, errors can occur. We kindly ask you to inform us of any errors via e-mail. We will try to correct them as soon as possible.

8. Return

You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, properties and manner of operation of the item. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item. Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item but do not put it into actual use.

9. Complaints

In case of issues or a wish to appeal, the customer (buyer) can contact the Seller via the email address info@lelosi.com. The complaint processing procedure is confidential.

10. Law

These general terms and conditions and all disputes between the Seller and customer (buyer) fall under the jurisdiction of Slovenian law.

The terms and conditions were accepted by UVECTO d.o.o.

UVECTO d.o.o.
Zagorica nad Kamnikom 12f
1242 Stahovica
info@lelosi.com