all about LELOSI Delivery

Orders up to 80 € - Delivery fee is 5 €
Orders over 80 € - Free shipping

Our delivery partner is GLS. Estimated delivery time is between 2 and 8 business days.

During our peak sales and promotional periods, some orders may experience slightly longer processing and shipping times. If you have any questions or concerns about your shipment's schedule, please don't hesitate to contact our customer care team for assistance.

We ship to Belgium, Denmark, Luxembourg, Netherlands, Portugal and Sweden.

FAQ

How can I track my package?

When your package leaves our warehouse, you will receive a shipping confirmation with the tracking number.

I received a shipping confirmation but can't see any updates on the tracking. What to do?

It can take up to 2 days for the tracking to be updated.

How can I pay for my LELOSI order?

Supported payment method on page is payment by credit card.

The size of products I received doesn't suit me. Can I change them? What is the procedure?

Unfortunately, an exchange of the returned product is not possible. After the package has been returned to us and checked, will make the reimbursement using the same means of payment as the initial transaction unless agreed upon otherwise. You can order the same item again.

The products I received are damaged. What can I do?

We kindly ask you to send us a photo of the damaged items to info@lelosi.com. We will find a solution and try our best to resolve the problem in the best case for you.