FAQ

General questions

I want to buy an item that is sold out on the website. When will it be available again?

Choose your size with the desired item and click NOTIFY ME. When the item is back in stock, you will get an e-mail.

How do I know which size to choose?

Use the size chart that can be found next to each item in the online store to help you choose. If even after checking the chart, you cannot decide which size would be the most suitable for you, you can send us an e-mail with your measurements to info@lelosi.com and we will be happy to help.

Are LELOSI leggings suitable for pregnant women?

LELOSI classic leggings have a high waist, are very stretchy and non-restricting. That's why so many pregnant women love them. Of course, it also depends on your body and size of the belly. In the first half of your pregnancy, the size you normally wear will most likely suit you, but in the last months we recommend choosing one size larger. We do not recommend leggings from the Move collection, as they can press on your belly due to the compression effect.

Are LELOSI leggings suitable for intensive training?

The Move collection is suitable for training. It was made precisely for this purpose, as the material is compressive and more durable, and it also has stronger seams. Classic LELOSI leggings are not suitable for intensive training, as they are more prone to fabric damage when exposed to pressure due to their extreme softness. We recommend classic leggings for everyday comfort.

You offer so many different leggings collections. How should I choose the most suitable ones for me?

We have prepared a guide for you that presents the differences and features of different collections of leggings. We are sure that checking it will help you make your best choice. You can find it at this link.

How should I care for and wash LELOSI clothes?

Next to each item on the website you can find prepared instructions and information on textile maintenance.
In general, we recommend washing on a delicate program at 30 degrees.
Before washing, turn the clothes so that the print is on the inside.
Drying in the dryer is not allowed. Beach towels are an exception.

I no longer wish to receive promotional e-mails. How do I unsubscribe from the newsletter?

In the footer of any promotional newsletter you can click on the link to unsubscribe from the newsletter or adjust the frequency of e-mails.

Delivery

When can I expect my order to be delivered if I pay for it today?

We do our best to ship orders within two business days after receiving payment. During the period of promotions and sales, the shipping time may be extended, but we always try to ship all orders as soon as possible. After the order has been shipped from our warehouse, the delivery time depends on the chosen delivery service.

Which delivery service do you use to send packages and how many days do I have to wait for my order to be delivered?

When completing a purchase, you have the option to choose the preferable delivery service. You can see the available delivery services, the shipping price and the approximate delivery time at this link. Unfortunately, we cannot influence the speed of delivery once a package leaves our warehouse. You can always contact us if you encounter any problems with the package. Let us know about the situation at info@lelosi.com and we will help you as best as we can.

Where can I find the tracking number of my package?

When your order is ready for shipping, you will receive a confirmation message with the tracking number of the package to the e-mail address you've entered when placing an order. With this number, you can then track the progress of the delivery on the delivery service's website.

Can I pick up my order at the Parcel shop/Pick-up point?

When placing an order on the website, it is unfortunately not yet possible to choose delivery to the pick-up point directly. You can arrange this with the delivery service with the tracking number, which will be sent to your e-mail address upon shipment.

Order and payment

The courier did not give me an invoice when the package was delivered. Is that OK?

Couriers do not deliver invoices, nor are they included in the package. After the package has been successfully delivered, the invoice is automatically sent to your email address.

Why can't I apply a discount code to my order?

You can only use one discount code per purchase. If you have already entered one discount code, you cannot add another. It is also possible the discount code does not apply to the contents of your cart.

How do I apply a gift card to my order?

You can enter the gift card code at the checkout in the second step of completing the purchase, in section provided for this purpose. You must enter all the characters of the code correctly. If you encounter any problems, let us know at info@lelosi.com and we will help you.

My gift card has expired as it has not been used within a year of purchase. What can I do now?

We will extend the validity of your gift card. Please send us your gift card code at info@lelosi.com and we will help you.

If I order a digital gift card, will I receive it immediately?

If you order a digital gift card and pay for it immediately, it will be sent to your e-mail within 1 to 2 working days. If you purchase a digital gift card and choose to pay for it with cash on delivery, we will send you a physical gift card instead.

What are the available payment methods on the website?

Supported payment method on page is payment by credit card.

I wish to receive a company invoice for my order. How do I get it?

Send us your complete company information and a list of items you would like to order to info@lelosi.com and we will send you a proforma invoice. We can apply the same discounts that are available on the website in the moment of creating your invoice. It is not possible to change the invoice for an online purchase that has already been made.

I've just placed an order, but made a mistake with the selection and I want to change or cancel the order. What can I do?

Let us know your request immediately at info@lelosi.com. ČIf your order has not yet been shipped, we will cancel it or change the size of the items, as long as they are in stock.

Returns and exchanges

The size of the clothes I received does not fit me. Can I exchange them? What is the procedure?

Of course, you can exchange them, if the clothes have not been worn and washed. Fill out the exchange request at this link. You will receive all the information you need there. If you need help, you can contact us at info@lelosi.com and we will be happy to advise you.

The items I received do not suit me and I do not want to keep them. Can I return them? What is the procedure?

If you are not satisfied with the items you received, you can return them. Fill out the refund request at this link. You will receive all the information you need there. If you need help, you can contact us at info@lelosi.com and we will be happy to advise you.

Items I received are damaged. What can I do?

Please take photos of the damage and send them to info@lelosi.com. Please include your information and your order or invoice number. We will do our best to resolve the issue in a way that will be the most suitable for you.

I received a wrong item. What can I do?

Please take photos of the wrongly received items and send them to info@lelosi.com. Please include your information and your order or invoice number. We will do our best to resolve the issue in a way that will be the most suitable for you.

Items from the order are missing in the package I received. What can I do?

Send us the list of missing items at info@lelosi.com and we will make sure that you receive them as quickly as possible. Include your information and the order or invoice number in the e-mail, so your complaint can be resolved as quickly as possible.

I want to fill out the return form on the website, but I don't know my order number. Where can I find it?

You received the order number in our first e-mail after the purchase, in the order confirmation. If you cannot find it, please send us a message to info@lelosi.com and we will help you.

When will I receive new items I wanted to exchange/refund?

Item exchanges/refunds may take up to 14 working days. Once we receive your return and check it, we will process your request as soon as possible.