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Terms and Conditions

Payment
Company name receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be charged to your account when the item is shipped.

All amounts are in EUR and is incl. VAT.

UVECTO d.o.o. uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

Please note that the name of the descriptor for the product, which will appear on the bank statement of customer/cardholder will be UVECTO D.O.O.

Delivery
UVECTO D.O.O. dispatches shipments on all business days, for orders placed days before

Delivery destination. We deliver to all EU countries.

Delivery costs. Orders above 30€ are free of shipping. Orders below 30€, shipping cost is 1,99€

When we will deliver the products. Delivery time for all EU countries is from 3-5 working days. If your order does not arrive in 6 working days, please check tracking and shipment status. You can always contact us.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.

If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.

Warranty rights
A 14-day warranty is granted in accordance with the Purchasing Act. Our right of complaint applies to defects in material and / or fabrication.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

UVECTO d.o.o. will cover return costs to a reasonable extent.

Upon return
Corte's inquiry and complaints are sent to:


UVECTO d.o.o.

Zagorica nad Kamnikom 12/F

1242 Stahovica

Slovenia

 

No parcels sent on demand are received.

Refund
If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.

Right of cancellation
14 days full right of return is given on goods purchased in our Webshop.
The period is counted from the day you receive the order.

You must bear the return costs yourself.

Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days after the shipment.

The notification must be given per. email at info@lelosi.com. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send by return. You can find it here https://si.lelosi.com/

Return
of the item when you return it You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, properties and manner of operation of the item. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use.

Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

UVECTO d.o.o.

Zagorica nad Kamnikom 12/F

1242 Stahovica

Slovenia

 

You can appeal to the EU Commission's online complaint platform http://ec.europa.eu/odr. If you make a complaint here, you must provide our E-mail address: info@lelosi.com